Student Grievance Redressal Committees (SGRC) is constituted at Sambalpur University, Jyoti Vihar, Burla as per the University Grants Commission (Redressal of Grievances of Students) Regulations, 2019/2023.

A complaint from an aggrieved student relating to the University shall be addressed to the Chairperson, Students’ Grievance Redressal Committee (SGRC).

The composition of Students’ Grievance Redressal Committees (SGRC) is as below:

Procedure for Redressal of Grievances

1. ‘Grievance’ means, and includes, complaint(s) made by an aggrieved student defined under the UGC regulations, (Redress of Grievances of Students) Regulations, 2019/2023.
2. The students may make an online complaint as per the attached Form-I on the following email id: pkb.chem.su@gmail.com or Contact/WhatsApp on the following no: +91-9437093574
3. On receipt of an online complaint, the Chairperson refer the complaint to the appropriate Students’ Grievance Redressal Committee (SGRC), along with its comments within 15 days of receipt of the complaint on the online portal.
4. The Students’ Grievance Redressal Committee, as the case may be, shall fix a date for hearing the complaint which shall be communicated to the institution and the aggrieved student.
5. An aggrieved student may appear either in person or authorize a representative to present the case.
6. Grievances not resolved by the Students’ Grievance Redressal Committee within the time period provided in these regulations or any student aggrieved by the decision of the Students’ Grievance Redressal Committee may prefer an appeal to the Ombudsperson, within a period of fifteen (15) days from the date of receipt of such decision.
7. The Ombudsperson shall, after giving reasonable opportunities of being heard to the parties concerned, on the conclusion of proceedings, pass such order, with reasons thereof, as may be deemed fit to redress the grievance and provide such relief as may be appropriate to the aggrieved student.
8. The institution, as well as the aggrieved student, shall be provided with copies of the order under the signature of the Ombudsperson.
9. The institution shall comply with the recommendations of the Ombudsperson.
10. The Ombudsperson may recommend appropriate action against the complainant, where a complaint is found to be false or frivolous.
11. The meetings of SGRC may be conducted as and when required.

Details of Ombudsperson under University Grants Commission (Redressal of Grievances of Students) Regulations, 2023

• Dr. Ajay Kumar Behera, Professor (Retd.), S.U.
• Tenure: 08.11.2024 to 07.11.2027
• Contact No.-+91-9439660204
• Email-ID: ajaykumar.behera@yahoo.com

Functions of Ombudsperson:

1. The Ombudsperson shall hear appeals from an aggrieved student, only after the student has availed all other remedies provided under University Grants Commission (Redressal of Grievances of Students) Regulations, 2019/2023.
2. While issues of malpractices in the conduct of examination or in the process of evaluation may be referred to the Ombudsperson, no appeal or application for revaluation or re-totalling of answer sheets from an examination, shall be entertained by the Ombudsperson unless specific irregularity materially affecting the outcome or specific instance of discrimination is indicated.
3. The Ombudsperson may avail assistance of any person, as amicus curiae, for hearing complaints of alleged discrimination.
4. The Ombudsperson shall make all efforts to resolve the grievances within a period of 30 days of receiving the appeal from the aggrieved student(s).

Confidentiality and Fairness:

Throughout the grievance redressal process, the University should maintain confidentiality to protect the privacy of all parties involved.

The process should also be fair and impartial, providing student, the part against whom the complaint has been made and the University with an opportunity to present their side of the issue and respond to any allegations.

If there is a complain regarding a committee member, that member must recuse himself/herself.

• Student Grievance Redressal Form - I
• University Grants Commission Redressal of Grievances of Students Regulations, 2023
• Details of Student Grievance Redressal Committee (SGRC) and Ombudsperson